Refund policy
Return Eligibility
We gladly accept returns of eligible items within 30 days of delivery.
To qualify for a return, items must be:
- Unworn and unused
- In their original condition
- Returned in the original packaging
- Free from damage or signs of wear
Items that do not meet these conditions may not be eligible for a refund.
Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a shipping service that provides tracking, as Garden District Jewelry is not responsible for items lost or damaged during return transit.
Refunds
Once your return is received and inspected, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original method of payment. Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.
Original shipping charges are non-refundable.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, simply return your eligible purchase for a refund and place a new order.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We'll work quickly to make it right.
How to Start a Return
To initiate a return, please contact us with your order number and reason for the return. We'll provide you with return instructions and the appropriate return address.
Thank you for shopping with Garden District Jewelry. Your satisfaction is important to us, and we appreciate the opportunity to earn your trust with every order.