Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at gardendistrictjewelry@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at gardendistrictjewelry@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gardendistrictjewelry@gmail.com.
Return Eligibility
We gladly accept returns of eligible items within 30 days of delivery.
To qualify for a return, items must be:
- Unworn and unused
- In their original condition
- Returned in the original packaging
- Free from damage or signs of wear
Items that do not meet these conditions may not be eligible for a refund.
Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a shipping service that provides tracking, as Garden District Jewelry is not responsible for items lost or damaged during return transit.
Refunds
Once your return is received and inspected, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original method of payment. Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.
Original shipping charges are non-refundable.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, simply return your eligible purchase for a refund and place a new order.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We'll work quickly to make it right.
How to Start a Return
To initiate a return, please contact us with your order number and reason for the return. We'll provide you with return instructions and the appropriate return address.
Thank you for shopping with Garden District Jewelry. Your satisfaction is important to us, and we appreciate the opportunity to earn your trust with every order.